1. About Sands Living

Sands Living provides disability support services designed to assist individuals to live safely, independently, and with dignity in their own homes and communities.

Our support workers may provide assistance including, but not limited to:

• In-home support and personal assistance

• Assistance with daily living activities

• Community participation and social support

• Household support and wellbeing assistance

• Transport assistance where agreed

Services are provided in accordance with agreed support arrangements and applicable Australian laws and standards.

2. Service Enquiries and Engagement

Submitting an enquiry through our website or contacting Sands Living does not constitute a formal service agreement.

Support services will only commence once:

• Service requirements have been discussed

• Availability has been confirmed

• A service agreement or support arrangement has been established where required

We aim to match participants with support workers suited to their needs and preferences wherever possible.

3. In-Home Support Services

Where Sands Living provides services within a participant’s home, we aim to deliver support in a respectful, professional and safe manner.

Participants and households receiving services agree to:

• Provide a safe and respectful environment for support workers

• Communicate any health or safety risks within the home

• Treat staff with dignity and respect

Sands Living reserves the right to review or discontinue services where staff safety or wellbeing may be compromised.

4. Insurance

Sands Living maintains appropriate business insurance coverage, including public liability and professional indemnity insurance.

This insurance is in place to provide protection in relation to services delivered by Sands Living and its staff.

Further information about insurance coverage can be provided upon request.

5. Worker Conduct and Professional Standards

All Sands Living support workers are expected to maintain professional conduct and provide services in a respectful and ethical manner.

Our workers are required to:

• Respect the privacy and dignity of participants

• Follow agreed support plans where applicable

• Maintain appropriate professional boundaries

• Comply with workplace safety and service standards

6. Website Information

The information provided on this website is intended for general informational purposes only and may change from time to time.

While we aim to ensure information is accurate and up to date, Sands Living does not guarantee that all content is free from errors or omissions.

7. Intellectual Property

All content on this website, including text, branding, graphics, images and design elements, is the property of Sands Living unless otherwise stated.

This content may not be reproduced, distributed, or reused without prior written permission.

8. Privacy

Sands Living respects the privacy of participants, families, and visitors to our website.

Personal information collected through our website or during service delivery will be handled in accordance with our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Sands Living will not be liable for any indirect or consequential loss arising from:

• Use of this website

• Reliance on website information

• Service disruptions or scheduling changes beyond our reasonable control

Nothing in these terms excludes rights or protections provided under Australian consumer law.

10. Changes to These Terms

Sands Living reserves the right to update or modify these Terms and Conditions at any time.

Updated versions will be published on this website and take effect immediately upon publication.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of the courts of New South Wales.